Returns & Exchanges

At Nanoleaf, we want you to be completely satisfied with your smart lighting setup; if you are not happy with your purchase, you can return your items within 30 days of delivery. All returned products must be in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the RMA process.

2

Prepare Your Package

Carefully pack your Nanoleaf panels and controllers in their original boxes, ensuring all mounting tape and power supplies are included.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects the returned hardware, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing